The XLP Research Trust is a member of the Fundraising Standards Board (FRSB) self-regulatory scheme. The FRSB works to ensure that organisations raising money from the public do so honestly and properly.

As members of the scheme, we follow the Institute of Fundraising's Codes of Fundraising Practice and comply with the key principles embodied in the codes and in the following fundraising promise:

We are committed to the highest standards of fundraising practice, and to ensuring that all our activities are open and fair, honest and legal.

You can make a complaint by contacting our Supporter Helpdesk:

• By telephone on 01794 521077
• By email by clicking here
• By letter to The XLP Research Trust, 60 Winchester Road, Romsey, SO51 8JA

Your complaint will be acknowledged in writing within 14 days of its receipt. We will carry out a full investigation (provided the complaint is made to us within three months of the incident).

• We will advise you of the outcome in writing within 30 days of acknowledgement of receipt of the complaint
• If you are dissatisfied with the outcome, you have a further two months to refer the complaint to the FRSB.